Last updated: July 2026
This policy describes the app's actual data practices as of the July 2026 build, including interpreted voice calls. The English version is authoritative; other-language versions are provided for convenience only.
iDokuta Care ("we", "our", or "the App") is operated by Crealize LLC. This Privacy Policy explains how we collect, use, and protect your personal information when you use the iDokuta Care mobile application.
iDokuta Care is a set of language tools for foreigners in or visiting Japan. It helps you communicate about health in Japanese — including translation, a symptom-to-Japanese helper, a clinic map, an optional health card, and real-time interpreted voice calls to Japanese clinics. It is not a medical diagnosis and not a doctor.
The current version of the App collects only the following:
We do not collect payment or card data, prescriptions, or delivery addresses, because the current version does not include those features. We do not record or store call audio or transcripts; the only record we keep of a call is the optional structured summary described above.
We do not use your information for advertising, and we do not train AI models on it.
Your information may be processed by:
We do not sell your personal or health information to third parties, and we do not share it with advertisers or data brokers.
The translation and symptom tools use Google Gemini to translate and structure the text you type. That text is sent to the provider only at the moment of translation to produce the result, and it is not stored in our database. The symptom tool only translates and structures your text — it does not make a diagnosis.
When you start a real-time interpreted voice call to a clinic, the App accesses your microphone and streams the call audio through our voice provider (Twilio) so the call can be interpreted live. The audio is used only to carry and interpret the call as it happens. We do not record the call and we do not store a transcript. After the call ends, we generate and store a short structured summary (the main points), which you can view in the app and which may include health-related details. You can delete this summary by deleting your account (see Section 8).
Your account email and display name, your optional health card, and your post-call summaries are encrypted at rest using AES-256-GCM. Apple/Google sign-in identifiers are stored as SHA-256 hashes. Data is transmitted over an encrypted connection (TLS).
Depending on your location, you may have rights to:
To exercise these rights, contact us at: [email protected]
iDokuta Care — Account and Data Deletion Request
You may request the deletion of your iDokuta Care account and associated personal data at any time. To do so:
Alternatively, email us at [email protected] with the subject "Account Deletion Request" and include your registered email address.
What is deleted: your account profile (email/display name), language preference, sign-in identifier, your optional health card, and your post-call summaries. Because the current version does not have in-app payments, there are no payment records to retain, and we never stored call recordings or transcripts.
iDokuta Care is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.
We may update this Privacy Policy periodically. We will notify you of material changes through the app or by email. Continued use of the App after changes constitutes acceptance of the updated policy.
For privacy inquiries:
Crealize LLC
Email: [email protected]